The Spies cannot chat directly with the model, they can only watch the show that is performed during that time.
The default price for Spy Chat is 8 tokens/ minute but it can raise up to 12 tokens/minute, depending of what the model chooses.
Users can not be unblocked without the model's permission. Once you buy your first token package, you become a Green user.
You can purchase tokens in various ways and packages, the bigger the package the more bang for your buck.
If the problem still persists please contact us at Customer Support https://stripchat.com/support Rarely, there can be a slight delay in the tokens showing up, don't panic and DO NOT buy again. This problem is more frequent when purchasing with Bitcoins.